Dynamic real-time scheduling with a permanent connection to your employees.

FLS MOBILE FLOW EDITION

Our vision: A mobile field service solution that harnesses the power of digital transformation to support on-site employees efficiently and seamlessly, without adding extra workload.

In addition to transparent, paperless call processing, the FLS MOBILE App (FLOW EDITION) enhances efficiency throughout the entire process. This allows your field service team to concentrate on what matters most – ensuring customer satisfaction.

From notifications about the arrival of the engineer or delivery at the customer's premises via text message to live on-route tracking, we minimize waiting times for your customers.

Our dynamic route scheduling (FLS Real-Time-Scheduling) ensures maximum agility, enabling seamless integration of same-day and ad-hoc requests into the route schedule.

The next level: Transferring fully digital workflow processes to an app – FLS MOBILE FLOW EDITION.

Are you currently modeling your processes in the BPMN standard or planning to do so in the future?

Now, you can easily transfer your processes to your field service app. It offers an intuitive and user-friendly integration of your field service, providing exactly the queries and process steps required for your individual service cases.

FEATURES AT A GLANCE

• BPMN workflow tool set: Workflow processes in the BPMN standard can be mapped "out of the box" and flexibly compiled. This tool set enables processes to be digitized quickly and efficiently.

• User and role reference: Clear, simple, and self-explanatory user guidance supports the skill set of the engineer/driver and minimizes the potential for errors during execution.

• Transmission of all data required for the deployment: Customer master data, object data, and material data are sent to the engineer's device, supporting offline, online, and hybrid scenarios.

• GIS mapping: Integration with systems like Google Maps or individual GEO systems.

• Easy integration of partners and service providers: Facilitated via link sharing.

• Staff radar: Displays nearby engineers, allowing them to view the locations of colleagues for assistance with calls.

• Push notifications: Sent to the engineer, especially useful in emergencies.

• Automated customer notification: Informs customers of the estimated time of arrival (ETA) at a defined time (e.g., 30 minutes before the appointment) via text message or email; live on-route tracking is also available.

• On-premise recording of call and feedback data: Supports both online and offline modes.

• Independent, binding appointment agreement: Made by the field engineer and integrated into FLS Real-Time-Scheduling.

• Recording of checklists, reports, and changed master data.

• Provision of all information: Including scope and content of work, deadlines, and customer and machine or system data.

• Real-time exchange of photos and documents: Files in common formats (such as photos, Word, Excel, PDF documents) can be attached to a call and directly transferred to your ERP/CRM system.

• Individually designable customer and call reports.

• Audit-proof recording of signatures: After the engineer’s deployment, from both the customer and the engineer.

• Mobile time recording: Includes activity and absence recording.

• Mobile materials management, including van stocktaking:

  • Used materials can be booked and reordered directly in the app.
  • Any exchange of material between colleagues is recorded transparently via FLS MOBILE.
  • Display and management of material groups, material locations, storage facilities, and inventory at storage locations.
  • Handling of serialized materials.
  • Booking of material movement.
  • Purchase or restock requests.

For questions or additional information, call us at +49 431 239 710 or email us at: [email protected]

What's New in the Latest Version 7010.1090.80694

Last updated on Oct 25, 2024

Minor bug fixes and improvements. Install or update to the newest version to experience the enhancements!