User feedback is securely stored in an online database, facilitating the generation of comprehensive reports detailing service quality and performance. These reports, culminating in a Community Satisfaction Index, leverage the precision of the Likert scale measurement system. Administrators gain complete control over questionnaire content, aligning questions with relevant regulations and addressing specific customer concerns. Furthermore, a dedicated module allows for easy report printing on Windows platforms.

Key Features of SIMANTAP PUAS:

• Dual Survey Modes: Choose between a standard survey or a fully customizable questionnaire to best suit your needs.

• Regulatory Compliance: Developed in accordance with Ministerial Regulation No. 14 (Year *), guaranteeing adherence to all necessary standards.

• Centralized Online Database: All user feedback is securely stored and readily accessible via an online database.

• In-depth Reporting: Generate detailed reports encompassing Interval Value, Conversion Interval Value, Service Quality, and Performance Services Unit metrics for comprehensive performance analysis.

• Reliable Likert Scale Measurement: Employing the widely recognized Likert scale ensures accurate and reliable feedback collection.

• Simplified Report Printing: A dedicated module enables administrators to easily print reports for efficient internal distribution.

Summary:

SIMANTAP PUAS offers a streamlined, standardized, and compliant approach to community feedback collection. Its robust features, including a centralized database, detailed reporting, and the utilization of the Likert scale, empower administrators to effectively monitor service performance and drive continuous improvement. Download the app today and begin enhancing community satisfaction!